BEIGHTON residential care home Knowle Hill has been rated good in all areas of operation by the Care Quality Commission.
Inspectors from the CQC – the independent regulator of all health and social care services in England – recently visited Knowle Hill, one of ten sites operated across Sheffield by not for profit organisation Sheffcare.
And they rated services good in all five areas for inspection, including safety, caring, responsiveness, effectiveness and leadership.
A full report from inspectors described staff at the home as knowledgeable and skilled as well as kind and caring
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests,” the inspectors said.
“We observed staff treat people with dignity and respect. People were supported and encouraged to remain involved in decisions about their care and people’s privacy was respected, and their independence was promoted.
The report also found that staff were happy in their jobs and well supported by their managers.
“Staff welcomed people’s relatives and friends into the home to support people to maintain important relationships,” they added.
“This included supporting people to celebrate events that were important to them, such as birthdays and anniversaries, with their family and friends.
“Staff morale was positive and they all told us they enjoyed their jobs, with comments including: ‘It’s absolutely lovely to work here’ and ‘I’d recommend it as a job and as a place to live.’
“The staff team worked well together, and all staff said communication between staff and managers was effective.”
Knowle Hill was originally based in Halfway and was always one of the most popular sites in the Sheffcare group but the age of the original building and layout of the home was making the site financially unviable.
So Sheffcare took the decision to buy the unoccupied Haddon Court home in nearby Beighton, carry out an extensive programme of refurbishment and then move all Knowle Hill’s residents and staff to the new development.
The new Knowle Hill has now been in operation for the past two years and is proving as popular as the original site, with accommodation for up to 74 people.
Sheffcare Chief Executive Belinda Black commented: The new Knowle Hill is is a very attractive home with views over a lake and after several months of extensive refurbishment, the building now offers superior facilities for both residents and staff.
“We feel the decision to relocate was absolutely the right one and this new CQC report fully justifies that choice.
“But no matter how good the facilities, it is the people that make an organisation the success it is and I am delighted that the hard work and dedication of the Knowle Hill team has been fully reflected in this report.
“The residents are happy, the staff are happy and that is the perfect recipe for a happy home.”