Across the country people who provide health and social care and the people, families and carers who receive health and social care are being asked what matters to them as part of a national conversation this week.
‘What matters to you’ day on 6th June invites everyone to have more meaningful conversations and encourages them to keep having these conversations beyond the national day itself.
Healthwatch, local NHS organisations and Sheffield City Council are working together to improve health and care across Sheffield, through a focus on ‘what’s strong?’, ‘what’s working well?’, and most importantly ‘what matters to you?’, rather than the traditional approach of asking ‘what’s wrong?’ or ‘what’s the matter?.’
The aim is to develop healthcare that responds to individual needs, improving the health of the people of Sheffield.
Ollie Hart, a Sheffield GP and Clinical Lead for NHS Sheffield Clinical Commissioning Group said: “Sheffield has really been ahead of the curve in embracing person centred care. It is fantastic now to see this as a central part of the NHS plan for the next 10 years. We know that tailoring care to what matters most to the person is crucial for person centred care.
“It generates a common sense of purpose that means patients and staff can enjoy working in partnership. So often we all feel pressure to do things for people, believing we are doing the right thing. But unless we know ‘what matters to you’, we often do the wrong things. None of us have energy or time to spare doing the wrong things. The best outcomes for everyone lie in listening and hearing about what matters most.”
Lee, a user of home care said: “What matters to me about person centred care is that they ask the person how they would like things to be done for them or to them, and not just assume what the person they are caring for wants or needs.
“What matters to me is that people tell me what they are going to do and why rather than saying nothing. “
Many people across Sheffield, from members of the public to health and social care providers, will be sharing what matters to them on 6 June on social media; @Reythealthyshef using the hashtag # WMTY 2019 and on Facebook
As part of the planning for ‘What matters to you day?’ people have already come forward with their quotes and its expected that there will be many more joining in the conversations next Thursday.
Councillor George Lindars Hammond, Cabinet Member for Health and Social Care said: “This is a really important day, both nationally and locally. The message we’re hearing is that we can only provide excellent and appropriate services if we listen to what people need and then put what they have asked for into practice. That’s what we are aiming to do by working together across the city.”
More information about the day is at https://www.england.nhs.uk/what-matters-to-you/