A Richmond residential care home in Sheffield has won the praise of the Care Quality Commission.
Inspectors from the CQC – the independent regulator of all health and social care services in England – visited Housteads in Richmond Park Grove, one of ten sites operated across Sheffield by charity Sheffcare.
And the inspectors rated services good in all five main areas – safety, effectiveness, caring, responsiveness and leadership.
The CQC inspectors noted that residents had maximum choice and control of their lives and staff supported them in the least restrictive way possible.
The report commented: “Staff promoted very caring relationships with the people who lived at the service and respected people’s privacy and dignity and promoted independence, equality and diversity throughout.
“People and their relatives were involved in the planning and delivery of their care and relatives told us they felt welcome and involved in the home.
The report added that both residents and relatives gave very positive feedback about the caring nature of the service.
“Staff we spoke with were able to tell us how they encouraged people to remain as independent as possible,” the inspectors said.
“For example, one staff member told us: ‘We encourage people to do what they can for themselves and choose what they would like to wear, eat and drink, things we take for granted.’”
Sheffcare Chief Executive Belinda Black said: “We are really pleased with the finding of the CQC, especially as their findings speak so highly of the Housteads team and their dedication to creating the best possible environment for their residents.
“Throughout the whole of Sheffcare we take great pride in the way we respond to the needs of the people who live under our care.
“This latest report once again illustrates quite clearly that we are a leader in the provision of residential care in Sheffield and that is entirely due to staff who always go that much further to create a warm and welcoming environment.”